We work closely with the person for whom care is being provided, their families and any medial professional involved in their care. Clear communication and accountability are key to excellent care you can rely on.

Every person we care for has an individual care plan. They are bespoke and tailored to an individual’s medical and clinical needs but also take into consideration any personal, social and well-being need they have. All our carers work to these plans and they are reviewed regularly as a person’s needs change.

You or your loved one will have a regular care team. Our Carers are matched with Service Users person to person by our highly trained recruitment team. Ocean Healthcare believe that both skills and personality play a part in the care and welfare of those we work with. Our retention and continuity of carers is very high. This is due to our bespoke approach matching you or your loved one with the right carer for you.

All our carers go through a rigorous interview process to ensure they have the skills, experience and understanding of providing complex care in an individual’s home. We require carers who join us to have at least a year’s formal care experience. All carers complete our induction training programme, which goes above mandatory requirements. In addition they receive bespoke training from our Registered Nurse Team and other healthcare professionals to ensure they can care for people with a specific condition or care need. Our cares then have their competencies signed off before attending a client.

If you are remote to the person who requires care, we have you covered. You will have access to a live feed of care being provided via our care management app. You are able to keep in touch with the daily activities of your loved one. Notes about care, medication and welfare are available at your finger tips to keep you fully informed.