Case Management
High quality care, overseen by qualified nurses, for people with Long-Term Health Conditions and Complex Needs.
Cornwall | Devon | Somerset | Dorset
Supporting Case Managers
Case Managers have a lot on their plate. Ocean Healthcare can help by taking full responsibility for all aspects of delivering care at home. We fully recruit and develop specialist care teams. Our nurse-led program of quality and safety ensures the very best care is provided. We’re focused on achieving outcomes and maximizing the quality of life for everyone in our care.
Our Care Teams
We directly employ and provide advanced level training to develop teams capable of handling the most complex conditions including those resulting from catastrophic injury or medical negligence. Our nurse leadership team includes specialists in mental health, paediatrics and adult nursing enabling a multi-discipline approach to supporting a diverse range of conditions.
Care for All Ages
Our highly experienced, nurse-led, care teams have specialist skills that mean they can care for people of all ages with complex medical needs at home.
Conditions We Support
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Spinal Cord Injury
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Traumatic Brain Injury
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Cerebral Palsy
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Amputation
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Trauma-based Psychological Conditions
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Complex Disabilities
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Challenging Behaviour
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Learning Disabilities
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Polytrauma
How We Do It
Care Plan
One of our nurses will ensure a robust and personalised care plan is in place. This document informs how care is delivered including your personal preferences.
Care App
We use a smartphone app to help us manage what needs to be done. It provides a record and enables receivers of care and their families to see what is happening.
Care Team
We will put a care team together of people with the right experience and skills to support you.. We will also match who we think will fit best with your circumstance.
Care Team Management
A Care Team Manager is appointed to every client to manage day-to-day care delivery. They work closely with nurses regarding safety and quality and are the primary point of contact.
Specialist Care Services
Our nurse-led complex care services help service users and their families enjoy the best quality of life at home. For more information, click on one of our services.
Supporting Case Managers
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Nurse-Led
Our multi-disciplinary team of complex care nurses oversee quality, safety, training and competency sign-off of care staff. All aspects of our service receive ongoing audits by this team which feeds our service improvement plan.
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Managed Teams
Highly experienced Care Team Managers oversee staff teams, their delivery of care and work closely with service user, their families and MDT to ensure best care delivery and good communications.
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Retention & Welfare
To ensure consistency and skill retention, we invest a lot in looking after our staff. Our Welfare Officer and Happiness Manager deliver a robust program of staff care and engagement plans.
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Recruitment & Training
Expert recruiters source best fit staff for care packages. New staff attend our training academy and then shadow experienced workers before being sign-off when they achieve competence. Compliance: Our Quality & Compliance Lead maintains a dashboard of quality monitoring and training compliance. This is used to make adjustments where we might be slipping from intended position.
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Rota Management
Ensuring the right staff are in the right place at the right time and all the right people know about it is a skill! Our Care Coordinators work with our Care Team Managers to ensure all is planned well in advance and gaps addressed promptly.
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Contingency
Despite best planning, gaps can appear at short notice in staffing. We plan contingency through cross training our staff and having highly experienced senior staff available.
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CHC & MDT Support
We’re here to help with CHC Assessments and expect to be involved in MDT meetings.
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Care Planning & Risk Assessments
Our Nurse Teams are the heart of care planning and risk management. All is managed through a digital care management system where we can see live feeds of compliance with care delivery, safety protocols and incidents.
Find Out How We Can Help
CALL US
You can call us now on 01803 470025, We’d love to hear from you.
CONFIDENTIAL ENQUIRY FORM
Fill out our contact form via the link below and one of our team will reach out with in 24 hours to schedule your free assessment.
Trusted & Regulated
At Ocean Healthcare we have experience of caring for people using a combination of funding routes or exclusively self-funded. We also care for people who receive funding from a third part funded.
We are trusted by people who are self-funding their care or using a Personal Health Budget
Our promise to you
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Communication & Accountability
We work closely with the person for whom care is being provided, their families and any medial professional involved in their care. Clear communication and accountability are key to excellent care you can rely on.
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Bespoke Care Plan
Every person we care for has an individual care plan. They are bespoke and tailored to an individual’s medical and clinical needs but also take into consideration any personal, social and well-being need they have. All our carers work to these plans and they are reviewed regularly as a person’s needs change.
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A Regular Care Team
You or your loved one will have a regular care team. Our Carers are matched with Service Users person to person by our highly trained recruitment team. Ocean Healthcare believe that both skills and personality play a part in the care and welfare of those we work with. Our retention and continuity of carers is very high. This is due to our bespoke approach matching you or your loved one with the right carer for you.
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Recruiting and Training of Excellent Carers
All our carers go through a rigorous interview process to ensure they have the skills, experience and understanding of providing complex care in an individual’s home. We require carers who join us to have at least a year’s formal care experience. All carers complete our induction training programme, which goes above mandatory requirements. In addition they receive bespoke training from our Registered Nurse Team and other healthcare professionals to ensure they can care for people with a specific condition or care need. Our cares then have their competencies signed off before attending a client.
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Technology to Keep in Touch
If you are remote to the person who requires care, we have you covered. You will have access to a live feed of care being provided via our care management app. You are able to keep in touch with the daily activities of your loved one. Notes about care, medication and welfare are available at your finger tips to keep you fully informed.
ARE WE RIGHT FOR YOU?
Ocean Healthcare provides nurse-led care services for people with complex needs. See above for the specialist care services we provide. Most of the care we provide is not less than 4 hours per day and is often 24/7.
Domiciliary care services are often more appropriate for people with less complex needs who may only require short visits. Homecare.co.uk is a useful website for finding the right kind of care for you in your area.
WHAT AREAS DO WE COVER?
Our Complex Care office is in Newton Abbot. From here we provide care services throughout Devon and into Cornwall & Somerset.
Why Ocean
Great people work with Ocean Healthcare. Here's some reasons why you might want to do the same.
Get in Touch
For GENERAL ENQUIRIES please use the form below. A member of our Complex Care Management Team will be in touch asap.
Want to know about charge rates?
We believe our charge rates are fair and competitive in the market. To advise on rates we would charge you, we need to know a few things about you and what you need. Give us a call on 0800 275 9951 or complete the general enquiry form above and we’ll get back to you.
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