The Cost of Nurse-Led Care at Home
A guide to understanding how we charge for Complex Care Services.
Cornwall | Devon | Somerset
How Do I Arrange Care?
If you're seeking care for yourself or a loved one, we're here to discuss your needs and how we can help. Feel free to call the number provided below, request a call back at your convenience, or fill out our confidential enquiry form - whichever you prefer.
We can provide a free, no-obligation quote on the same working day, although the final quote may vary after a thorough assessment is completed.
How Many Hours of Care Do I need?
Typically, we don't deliver care for less than four hours at a time due to the nature of the care provided. However, should your requirements be for less than four hours, please do give us a call so we can chat through your needs and to see how we can help.
When Do I Need Care?
Our care is truly person-centred so we will be guided by you and your needs. We can provide shifts throughout the day from 7am to 11pm, as well as night shifts from 8pm to 8am. Additionally, we offer sleeping night shifts and of course round-the-clock care.
Funding Sources for Complex Care
Funding for you or your loved one is very important. In the UK, care for those who have an identified complex healthcare need it is free of charge.
NHS Continuing Healthcare (CHC)
Provide complex medical or healthcare support for children and young people up to 18 years old, covering some costs based on an eligibility assessment.
Local authority funding
Your local authority may pay for all or some personal and social care. This is subject to a free means test.
Self-funding or private funding
The person being cared for, their family or a third-party (i.e. Insurance firm) pays for all or most of the costs for the care.
NHS Healthcare Funding
In order to get funding each individual needs to be assessed as eligible. Assessments are requested by a persons’ medical team and are then arranged through the regional Clinical Commissioning Groups (CCG’s). To find out more talk to the medical team caring for the person.
Local Authority Social Care Funding?
If you need help with day-to-day tasks at home, your local council may be able to help you pay for care. However, this kind of social care funding is not free for everyone. It is assessed by a means test taking into consideration your finances to see whether you need assistance from the local authority or whether you can pay for all, or part, of your care yourself. In some cases, people may receive funding from both the NHS and their local authority. If all, or some funding is agreed with the NHS and or local authority an individual receives a ‘Personal Care Budget (PCB).
Personal Care Budgets (PCB)
Once funding is agreed, PCBs can be managed by your local authority, by a third party or by you. Using your PCB there are three different ways you can take it:
1. As a direct payment to you.
2. Via an account managed by a local authority or third party. They arrange the care you require but you specify how they spend it.
3. Paid directly to a care provider or organisation.
You can also opt to have a mixed package which is a combination of the arranged care through the local authority and you having direct payments so you can be more flexible with your support and care.
Costs of Complex Care at Home
We understand that deciding on and appointing a carer to look after you, your client or a loved one, is a major decision and there may be lots of questions along the way. We will work with you, your family, medical professionals and advisors to understand your needs. We can then develop a personal care plan that meets all your care requirements and where appropriate any personal, social needs too.
The cost of full-time complex care at home is comparable to the cost of someone living in a nursing or care home, but with the benefits of staying in the familiarity, safety and comfort of their own home. Our hourly rates mostly range from £26 - £40 per hour. IN some instances it can be higher.
We are able to complete a free assessment within 3 working days of any enquiry and will be able to confirm costs following the assessment.
What Do I Get for My Money?
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A fully managed package of care
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Bespoke Recruitment of care staff
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High quality trained care staff bespoke to you, delivered at our local Training Academy
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All compliance checks including DBS, reference checks and Right to Work
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A dedicated Care Team Manager to manage your package of care
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Nurse oversight and support
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Care Co-ordinator responsible for ensuring all your visits are allocated to your appropriate care team
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Regular Care Plan reviews
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Out of hours support when our offices are closed
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We are regulated by CQC and our current rating is “Good”
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Support and oversite from our dedicated Quality and Compliance Manager
How We Do It
Care Plan
One of our nurses will ensure a robust and personalised care plan is in place. This document informs how care is delivered including your personal preferences.
Care App
We use a smartphone app to help us manage what needs to be done. It provides a record and enables receivers of care and their families to see what is happening.
Care Team
We will put a care team together of people with the right experience and skills to support you.. We will also match who we think will fit best with your circumstance.
Care Team Management
A Care Team Manager is appointed to every client to manage day-to-day care delivery. They work closely with nurses regarding safety and quality and are the primary point of contact.
The Benefits of Receiving Complex Care at Home
Receiving care at home ensures that you are in familiar surroundings and have the freedom to see family and friends when you choose. There are other benefits too including:
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Closer relationships to family, siblings, friends and even pets.
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Privacy and dignity enhanced
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Familiar surroundings and routines
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Allows a person to live a more independent life
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Provides one-to-one care from professional carers
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Flexibility to choose the kind of care you receive and how often
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Personalised care plans that can change with your needs
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Being at home tends to be calmer with less disruptions
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A regular team who you know
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It can significantly improve quality of life
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Allow you to socialise and attend education, work and clubs
Our promise to you
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Communication & Accountability
We work closely with the person for whom care is being provided, their families and any medical professionals involved in their care. Clear communication and accountability are key to excellent care you can rely on.
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Bespoke Care Plan
Every person we care for has an individual care plan. Care plans are bespoke and tailored to an individual’s medical and clinical needs but also take into consideration any personal, social and well-being need they have. All our carers work to these plans which are reviewed regularly as a person’s needs change.
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A Regular Care Team
You or your loved one will have a regular care team. Our Carers are matched with Service Users on a person to person basis by our highly trained recruitment team. Ocean Healthcare believe that both skills and personality play a part in the care and welfare of those we work with. Our retention and continuity of carers is very high. This is due to our bespoke approach matching you or your loved one with the right carer for you.
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Recruiting and Training of Excellent Carers
All our carers go through a rigorous interview process to ensure they have the skills, experience and understanding of providing complex care in an individual’s home. We require carers who join us to have at least a year’s formal care experience. All carers complete our induction training programme, which goes above mandatory requirements. In addition they receive bespoke training from our Registered Nurse Team and other healthcare professionals to ensure they can care for people with a specific condition or care need. Following training they then have their competencies signed off before attending a client.
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Technology to Keep in Touch
If you are remote to the person who requires care, we have you covered. You will have access to a live feed of care being provided via our care management app. You are able to keep in touch with the daily activities of your loved one. Notes about care, medication and welfare are available at your finger tips to keep you fully informed.
REQUEST A CALL BACK
You can call us now on 01803 470025. We’d love to hear from you.
Or we can call you if you fill in the form for a call back.
CONFIDENTIAL ENQUIRY FORM
Fill out our contact form via the link below and one of our team will reach out with in 24 hours to schedule your free assessment.
Testimonials
Helen Smith | Exeter
"The Ocean carers are brilliant, we know she is safe, with knowledgeable 1-1 care all night."
Phillip Williams | Torbay
“Finding Ocean Healthcare meant she could stay at home, something we all (her family) felt really strongly about.”
John Dunn | Barnstaple
“Getting Ocean Healthcare in to help care for mum was the best decision for her and us.”
FAQS
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What happens if I need to cancel my package of care?
We understand that circumstances can change, and you made need to cancel your package of care. We request that you give us 28 days notice but under exceptional circumstances this may be reduced. To cancel your package please call 01803 470025 or email [email protected] where a member of our dedicated team will be able to assist you.
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How long am I tied into a contract?
You are able to decide the length of your contracted or leave it open ended. If you choose an open ended contract you would be required to give us the requested 28 days notice to fully cancel your package of care.
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What do I do if I do not get on with my care worker?
We always try to match not only skills but also personalities between our Service Users and care workers. Sometimes we don’t get this quite right and that’s ok, you can discuss this with your Care Team Manager or contact us at the office….where we will look for an alternative care worker for you.
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How do you decide who is going to care for me?
We don’t, you do!! We offer all our Service Users the opportunity to be part of the recruitment process whether this is by joining part of the interview or writing some specific questions for us to ask and you review. When a new care worker is going to start supporting you, we offer a meet and greet service beforehand.
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What does CQC mean?
CQC stand for Care Quality Commissions. They are the independent regulator of health and social care in England. They make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.
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What is a care plan review and how often will these happen?
A care plan review is when your care team manager will come and visit you to discuss your care plan, make any amendments and just see how things are going in general. These usually take place every 3 months but may be less or more depending on circumstances.
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How do I give feedback?
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How do I make a complaint?
Trusted & Regulated
At Ocean Healthcare we have experience of caring for people using a combination of funding routes or exclusively self-funded. We also care for people who receive funding from a third part funded.
We are trusted by people who are self-funding their care or using a Personal Health Budget
Care Story
Joan’s story
Joan was diagnosed with Vascular dementia. All her life she had lived and worked with her husband. Over 6 years her dementia gradually worsened until she became increasingly confused, aggressive and lost much of her mobility.
What Joan needed?
Just before Christmas 2020 Joan fell and fractured her pelvis. Up until then her husband and family had provided all her care but as her condition was deteriorating it was agreed that she needed full-time, round the clock care. Her family did not want their beloved wife and mother to go into a formal care setting but to remain at home with them so they contacted Ocean Healthcare.
How did Ocean Healthcare help?
A team of Ocean Healthcare carers take it turns to provide overnight waking care for Joan every night, 7 days a week, from 8pm until 6am. The carers ensure she had eaten, had her medication and they provide personal care to ensure she is dry and comfortable. They then sit with her all night until the morning when her family arrive to care for her.
ARE WE RIGHT FOR YOU?
Ocean Healthcare provides nurse-led care services for people with complex needs. See above for the specialist care services we provide. Most of the care we provide is not less than 4 hours per day and is often 24/7.
Domiciliary care services are often more appropriate for people with less complex needs who may only require short visits. Homecare.co.uk is a useful website for finding the right kind of care for you in your area.
WHAT AREAS DO WE COVER?
Our Complex Care office is in Newton Abbot. From here we provide care services throughout Devon and into Cornwall & Somerset.
Why Ocean
Great people work with Ocean Healthcare. Here's some reasons why you might want to do the same.
Get in Touch
For GENERAL ENQUIRIES please use the form below. A member of our Complex Care Management Team will be in touch asap.
Want to know about charge rates?
We believe our charge rates are fair and competitive in the market. To advise on rates we would charge you, we need to know a few things about you and what you need. Give us a call on 0800 275 9951 or complete the general enquiry form above and we’ll get back to you.
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