Understanding the Costs & Arranging Care
How Do You Arrange Care?
Looking for care for yourself or a loved one? We’re here to help! Whether you prefer to call us directly, request a call back, or fill out our confidential enquiry form, we’re ready to discuss your needs. We can often provide a free, no-obligation quote on the same working day, though the final price might change after a detailed assessment.
How Much Care Do You Need?
We usually provide care for at least four hours at a time, given the nature of our services. However, if you need less than that, just give us a call. We’re happy to chat about your specific needs and see what we can do.
When Do You Need Care?
Our care is all about you and your schedule. We can arrange care shifts from 7am to 11pm, night shifts from 8pm to 8am, sleeping night shifts, and even round-the-clock care if needed.
Do You Need Funding Options for Complex Care?
Understanding how to fund care is crucial. In the UK, care for those with complex healthcare needs is often free of charge. Here are the main funding sources:
NHS Continuing Healthcare (CHC)
Provides medical or healthcare support for individuals up to 18 years old, subject to eligibility.
Local Authority Funding
Your local council might cover some or all of the costs for personal and social care, based on a means test.
Self-Funding or Private Funding
Sometimes, individuals, families, or third parties (like insurance firms) cover care costs.
NHS Healthcare Funding
To get this funding, an individual needs to be assessed by their medical team and arrangements are made through regional Clinical Commissioning Groups (CCGs).
Local Authority Social Care Funding
For help with day-to-day tasks at home, your local council might assist with the costs, depending on your financial situation.
Personal Care Budgets (PCB)
If you qualify for funding, you’ll receive a Personal Care Budget (PCB). This can be managed in three ways:
1. Direct Payment: You get the money directly.
2. Managed Account: An account is managed by a local authority or third party, but you decide how it’s spent.
3. Direct Payment to a Provider: The money goes directly to a care provider.
You can also choose a mix of these options for more flexibility.
Costs of Complex Care at Home
Choosing a carer is a big decision with many questions. We’ll work with you, your family, and medical professionals to develop a personalized care plan. The cost of full-time complex care at home is similar to nursing home care, but with the comfort of staying at home. Our rates range from £26 to £40 per hour, sometimes higher.
We offer a free assessment within three working days of your enquiry, and will confirm costs after that.
What Do You Get for Your Money?
Here’s what’s included in our comprehensive care package:
Fully managed care package
Bespoke recruitment of care staff
High-quality trained care staff from our local Training Academy
Compliance checks (DBS, references, Right to Work)
A dedicated Care Team Manager
Nurse oversight and support
Care Coordinator for visit allocation
Regular care plan reviews
Out-of-hours support
Regulation by CQC with a “Good” rating
Oversight from our Quality and Compliance Manager
How We Deliver Care
Care Plan
A nurse will create a personalized care plan, detailing how care is delivered and personal preferences.
Care App
Our smartphone app helps manage care, providing a record and allowing families to monitor care activities.
Care Team
We assemble a care team with the right skills and experience, matching them to your circumstances.
Care Team Management
A Care Team Manager oversees day-to-day care, working closely with nurses on safety and quality.
Benefits of Receiving Complex Care at Home
Home care offers many benefits:
Closer relationships with family and friends
Enhanced privacy and dignity
Familiar surroundings and routines
Increased independence
One-to-one professional care
Flexibility in care choices
Personalized, adaptable care plans
A calmer environment with fewer disruptions
A regular care team you know
Improved quality of life
Opportunities to socialize and participate in activities
Our Promise to You
Communication & Accountability
We ensure clear communication and accountability with the person receiving care, their families, and medical professionals.
Bespoke Care Plan
Every care plan is tailored to individual medical, clinical, personal, social, and well-being needs, regularly reviewed to adapt to changing needs.
A Regular Care Team
We match carers with service users based on skills and personality, ensuring continuity and high retention.
Recruiting and Training Excellent Carers
Our carers undergo a rigorous interview process and comprehensive training, including bespoke training from our Registered Nurse Team.
Technology to Keep in Touch
Our care management app allows remote access to care records, keeping you informed about daily activities and well-being.
For more information or to arrange a consultation, please contact us. We're here to help you navigate your care needs with compassion and professionalism.