Taking Safeguarding Seriously
At Ocean Healthcare Complex Care we have a duty of care to protect and keep safe those who we care for from abuse or harm. Being and feeling safe will contribute a great deal to their well-being and quality of life. It therefore recognises that it must at all times protect its service users and identify and deal with specific instances of abuse/harm if they occur, following the required procedures and best practice guidance.
We aim to provide the very best quality of care and will not be satisfied with anything that falls short of this. It takes every possible action to prevent abuse or harm and associated risks and to deal with the issues as promptly and effectively as possible when they arise.
Safeguarding Commitments
Ocean Healthcare is committed to the vision of the local safeguarding authority, which is to empower and protect people who are at risk of abuse and neglect, as defined in legislation and statutory guidance. This includes:
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Empowerment – supporting people to make decisions and have a say in their care
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Protection – support and representation for those in greatest need
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Prevention – it is better to take action before harm occurs
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Proportionality – safeguarding must be built on proportionality and a consideration of people’s human rights
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Partnership – local solutions through services working with their communities
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Accountability – safeguarding practice and arrangements should be accountable and transparent
What is Abuse?
Abuse can take many different forms. Some of the most common are:
Physical abuse – such as hitting, pushing, inappropriate restraining, slapping, locking someone in a room or misuse of medication.
Emotional, social and psychological abuse – such as bullying, cyber-bullying, harassment, taunting, humiliation or personal exploitation of someone. Making them feel worthless, anxious or frightened.
Neglect – such as not providing necessary food, care or access to medical treatment.
Financial abuse – misusing, withholding or taking someone’s money.
Sexual abuse – such as inappropriate touching, forcing someone to take part in any sexual act against their will.
Discriminatory abuse – ill-treatment due to the person’s age, gender, race, disability or religious beliefs.
Who to contact to report abuse …
If you, or someone you know is being abused don’t ignore it and think it will go away, get help!
If someone is in immediate danger call 999.
To report concern about a child or young person call the Multi-Agency Safeguarding Hub (MASH) on 0345 155 1071 or email mashsecure@devon.gov.uk
To report concern about an adult call: Care Direct on 0345 1551 007 or email: csc.caredirect@devon.gov.uk
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A Guide to Finding the Right Care
Our guide explains both the types of care and the potential funding routes available. It also includes a handy step by step guide to help you source the best complex care company for you or your loved one.
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