The questions you're probably asking

• Who is responsible for compliance when using agency staff?

  When you use agency staff, responsibility ultimately sits with your service. That’s why it’s so important to work with an agency that takes compliance seriously. All staff are recruited, vetted and supported through rigorous processes before being offered for shifts, with nurse-led oversight and clear audit trails available. Our role is to help reduce risk - not pass it on to you.

• How are your agency staff vetted and trained?

  All agency staff complete a thorough recruitment and compliance process before they are booked into any service. This includes: Identity, right-to-work and disclosure checks Role-specific training, including face-to-face training at our training centre Ongoing supervision and support Clinical and operational oversight Only staff who meet required standards are made available for shifts.

• What happens if a shift cancels or can’t be covered?

  If something changes, you’ll be told as early as possible. Clear communication is a priority. Where cover becomes unavailable, alternatives are explored quickly and honestly, so you’re not left guessing or finding out at the last minute. We’ll always be upfront about what’s realistic.

• Why are your rates higher than some other agencies?

  Some agencies compete on price alone. Lower rates can often mean: Minimal vetting Limited or online-only training Inconsistent staff Less support when things go wrong Our rates reflect the cost of providing a safer, more supported service - one designed to protect your service, your standards and the people you support. For many providers, the real cost isn’t the hourly rate, but the risk of unreliable or unsafe cover.

• What if we’re just exploring options and not ready to book?

  That’s absolutely fine. You can talk through your requirements, ask questions or submit a request without committing to booking. The aim is to help you understand what’s possible and whether this is the right fit for your service. There’s no pressure to proceed.